Gartner Research

A Clear Maturity Model Lights the CIO's Digital Healthcare Payer Path

Published: 23 September 2016

ID: G00313169

Analyst(s): Brad Holmes , Constance Sjoquist, Jeff Cribbs , Steven Lefebure


Healthcare payer CIOs are navigating the transition from their analog past to the digital present to deliver greater customer value. Payer CIOs should use Gartner's Digital Healthcare Payer Maturity Model to plan, pace, measure, communicate and ensure their progress.

Table Of Contents


  • Understanding the Digital Healthcare Payer Maturity Model
  • Gartner's Digital Healthcare Payer Maturity Model
  • The Digital Payer State: Traditional — Technology-Enabled Analog Processes
  • The Digital Payer State: Enabled — Individual and Linked Digital Processes
  • The Digital Payer State: Managed — Coordinated Digital Activities
  • The Digital Payer State: Intelligent — Digital Business and Beyond
  • Final Advice

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