Gartner Research

Innovation Insight for Collective Intelligence Benchmarking

Published: 26 September 2016

ID: G00310164

Analyst(s): Will Cappelli , Vivek Bhalla


Demand for benchmarking of monitoring KPIs and metrics is on the rise. While monitoring tools look to deliver more consistent and standardized means of comparison, approaches vary. I&O leaders must determine key criteria and considerations when identifying tools to meet this growing requirement.

Table Of Contents


  • Definition
  • Description
    • Externally Generated CIB
    • Internally Generated CIB
  • Benefits and Uses
    • Real-World Applications of CIB
    • Adoption Rate
  • Risks
  • Evaluation Factors
  • Alternatives
  • Recommendations
  • Representative Providers
    • indeni
    • Lakeside Software
    • Nyansa
    • ThousandEyes
    • Unify Square
    • Additional Vendors

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