Gartner Research

Forecast Analysis: Unified Communications, Worldwide, 3Q16 Update

Published: 27 September 2016

ID: G00314639

Analyst(s): Megan Fernandez , Tom Eagle , Scott Morrison, Daniel O'Connell , Mika Rajamaki


Global spending on unified communications will grow at a 3.2% CAGR in current U.S. dollars to reach $43.5 billion in 2020. Both cloud UC and product support sales will continue to gain an increasing proportion of the UC market.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

Market Impact

  • Western Europe Accelerates Migration to Cloud-Based Telephony
  • Virtualization Initiatives Improve Premises-Based Video Infrastructure Outlook


  • Enterprise Purchase Preferences
  • Business Sentiment
  • Replacement Cycles
  • Provider Technology/Service Offerings

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