Gartner Research

Market Trends: Digital Care Capabilities Key for CSPs

Published: 30 September 2016

ID: G00296090

Analyst(s): Olive Huang , Charlotte Patrick, Monica Zlotogorski


Digital care will underpin communications service providers' future digital business strategy. Technology strategic planners can benchmark their current capabilities and find evaluation of emerging capabilities such as troubleshooting.

Table Of Contents


Market Trend

  • CSPs Are Building Their Multichannel Strategy
  • The Functionality of Digital Care Moves Slowly
  • How Can CSPs Improve Engagement in Digital Channels?
    • Work on Social Channels as Alternatives to Engagement Tools
  • CSPs Beginning Their Journey to Deliver Troubleshooting Capabilities

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