Gartner Research

Forecast: Unified Communications, Worldwide, 2013-2020, 3Q16 Update

Published: 26 September 2016

ID: G00314637

Analyst(s): Daniel O'Connell , Mika Rajamaki, Megan Fernandez , Scott Morrison, Tom Eagle


Global end-user spending on unified communications will exhibit a 3.2% compound annual growth rate from 2015 through 2020, to reach $43.5 billion in 2020. Cloud telephony is projected to lead growth, while premises-based video infrastructure and premises-based telephony are both expected to decline.

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