Gartner Research

Take Three Steps Before Issuing an RFP to Get Your ECM Implementation Right

Published: 27 September 2016

ID: G00313459

Analyst(s): Michael Woodbridge


Enterprise content management projects are complex and carry significant risk of failure, often caused by focusing too much on product selection and too little on implementation. Before launching procurement activities, ECM program leaders should take three steps critical for implementation success.

Table Of Contents
  • Key Challenges



  • Step 1. Define the Implementation Scope to Assess Organizational Capabilities
  • Step 2. Assess the Project Risk Profile to Understand and Define Partnership Risk Mitigations
  • Step 3. Select a Partnership Approach Suitable for the Project Risk Profile to Avoid Partnering Mistakes
    • Independent Traveler: Select a Product Then Deliver In-House
    • Package Holiday: Select a Product and Related Implementation Services From Product Vendor
    • Destination First: Select a Product Then Separately Select Implementation Services
    • Travel Advisor: Select an Entire Solution

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