Gartner Research

Hotelbeds Group Connects Travel Providers and Their Consumers to Ultimately Deliver Personalized Customer Experiences

Published: 29 September 2016

ID: G00317757

Analyst(s): Kristin Moyer , Mary Mesaglio , Hung LeHong , Lee Weldon


Hotelbeds Group realized some 15 years ago that an online platform connecting hoteliers with tour operators and travel agents would increase business volume. The company’s subsequent success is based on a focused internationalization strategy.

Table Of Contents

Case Study

  • A Global Travel Platform Business With B2B, B2B2C and Data Components
  • Evolving the Platform Business Model

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