Gartner Research

Justify I&O Staffing Requirements

Published: 04 October 2016

ID: G00315828

Analyst(s): Hank Marquis


Many I&O leaders trying to optimize IT operations feel they do not have the staffing to deliver according to expectations, yet struggle to justify staffing requirements. Learn how to determine and explain the I&O staffing required for optimal business performance.

Table Of Contents
  • Key Challenges



  • Model Your Required Staffing
    • Identifying Your Staffing Basis
    • Case Study Example: Local-Area Networking Staffing
    • Recommendations
  • Benchmark Your I&O Staffing Against Your Peers
    • Case Study Example: Benchmarking IT Service Desk Staffing
    • Recommendations
  • Explain Your Staffing Justification in Business Value Terms
    • Case Study Example: Justification for Windows Server Staffing
    • Recommendations

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