Gartner Research

Europe Context: 'Magic Quadrant for IT Service Support Management Tools'

Published: 07 October 2016

ID: G00310300

Analyst(s): Chris Matchett

Summary

European I&O leaders buying IT service support management tools often choose a regional vendor. They should expand their list of possible providers to include vendors beyond local borders.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

  • Magic Quadrant Vendors Headquartered in Europe
    • Axios Systems
    • EasyVista
  • Magic Quadrant Vendors Headquartered Outside of Europe
    • BMC
    • CA Technologies
    • Cherwell Software
    • Heat Software
    • HPE
    • Landesk
    • ServiceNow
  • Other Vendors Based in Europe
    • Alvao
    • Efecte
    • Isilog
    • Matrix42
    • Pat
    • ProactivaNET
    • TOPdesk
    • Wendia

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