Driving efficiency and effectiveness in a digital business world requires retail CIOs to support a new paradigm for enhancing customer relationships by enabling engaged, informed and empowered associates.
- Key Finding 1: The convergence of mobile, social, cloud and IoT facilitates digital workplace environments that concurrently improve employee and customer experiences.
- Key Finding 2: Collaborative store environments empower store managers to attract, develop and retain the best store talent.
- Key Finding 3: Finding new ways of measuring associate and manager performance will be integral in digital workplace transformation.
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