Gartner Research

How Activist PMOs Streamline Processes, Protect Users, Raise Stakeholder Value and Improve Governance

Published: 03 October 2016

ID: G00302711

Analyst(s): Matt Light


"Activist" PMOs are steadily replacing passive, reporting-only PMOs. Improving customer care, cleaning up process "pollution," focusing on driving strategic benefit and reforming dysfunctional decision processes are among the goals of PMOs looking to shake things up.

Table Of Contents
  • Key Challenges


  • "Activists" Get Things Done


  • Consumer Activism: Faced With Consumer Dissatisfaction, PMOs Should Protect Consumers
    • Not My Problem?
    • Agile Is No Panacea
  • Environmental Activism: PMOs Should Identify "Toxins" That Kill Programs or Infect Portfolios, and Work to Rid the Environment of Them
    • How to Treat Three Major "Portfolio Pollutants"
    • A Healthy Architectural and Process Environment
  • Investor Activism: Stakeholder Value Is Everybody's Business, Including the PMO's
    • Activist Stakeholders Form an Alliance
    • Lean Startup for Digitalization
  • Political Activism: Activist PMOs Recommend Needed Reforms and Take the Steps Necessary to Implement Leadership's Governance Guidelines
    • Proceed With Caution

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