Gartner Research

Defining a Good User Experience With the Gartner User Experience Model

Published: 05 October 2016

ID: G00301338

Analyst(s): Magnus Revang


Application leaders struggle to deliver good user experiences. The Gartner user experience model is a tool to define good user experiences from both within the organization and with users.

Table Of Contents


  • Defining UX
  • Capturing Perspectives With the Gartner UX Framework
    • Provider of the Experience
    • The Consumer of the Experience
    • Using the Perspectives
  • Using the Gartner UX Framework to Define "Good" UX

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