Gartner Research

Mitigate Risk When Subscribing to Microsoft Office 365 by Negotiating Key Contract Terms and Conditions

Published: 10 October 2016

ID: G00315351

Analyst(s): Dolores Ianni


Microsoft is often reluctant to negotiate many contract T&Cs in the multitenant offering of Office 365. Sourcing and vendor management leaders focused on procuring cloud services should create a negotiation checklist of critical T&Cs and quickly determine those that are "deal breakers."

Table Of Contents
  • Key Challenges



  • Employ a Negotiation Checklist to Secure Favorable Terms
  • Collect, Negotiate and Manage the Office 365 T&Cs Behind URLs
    • Print the Documents Behind Embedded URLs That Contain Contract T&Cs and Service Plan Descriptions and Append Them to the Contract
    • Negotiate Improved SLA Credits and the Ability to Terminate
  • Prepare Diligently and Negotiate for Needed Price and Liability Protection
    • Lock In Maximum Pricing on Renewals
    • Increase Liability Protection
  • Collaborate With Security and Business Continuity Professionals to Improve Risk Protection in Software Contracts
    • Understand Where Your Data Is Being Stored and Processed
    • Data Privacy and Security Clauses Still Cause Concern
    • Suspension of Service for Regulatory Reasons Is Still an Issue
    • Negotiate Data Extraction Clauses and Have a Cloud Contingency Plan
    • Determine the Value of the Services

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