Gartner Research

Critical Capabilities for Cloud HCM Suites for Midmarket and Large Enterprises

Published: 11 October 2016

ID: G00308779

Analyst(s): Jeff Freyermuth , Sam Grinter , Ron Hanscome , Melanie Lougee , Helen Poitevin , Chris Pang


HCM suite vendors are building out their offerings to address administrative, strategic and operational needs of users in multiple geographies, but solutions still vary. HR IT leaders should use this research to identify best-fit vendors based on their own critical product and service/support needs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ADP
    • Ceridian
    • Meta4
    • Oracle
    • SAP
    • Talentia Software
    • Ultimate Software
    • Workday
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Core HR/Benefits Admin
    • Payroll Admin
    • Workforce Management
    • Prehire Talent Management
    • Posthire Talent Management
    • Reporting Tools/WFA/WFP
    • Technology/UX
    • Overall Product Satisfaction
    • Overall VCR Satisfaction
    • Geo/Complexity/Value Fit to UC 1
    • Geo/Complexity/Value Fit to UC 2
    • Geo/Complexity/Value Fit to UC 3
    • Geo/Complexity/Value Fit to UC 4
  • Use Cases
    • Core HR+Talent HCM Suite, Larger Global Org (>5k)
    • North America Midmarket HCM Suite (1k-5k)
    • European-HQ'd Midmarket HCM Suite (1k-5k)
    • NA Admin Compliance Suite, Hourly Workers (>1k)

Inclusion Criteria

  • Critical Capabilities Rating

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