Gartner Research

The Top 10 Questions to Ask When Selecting a Digital Commerce Payment Vendor

Published: 12 October 2016

ID: G00311154

Analyst(s): Penny Gillespie


Customer demand for seamless payment options means businesses must carefully choose a payment gateway or service provider solution for their digital commerce platform. IT leaders responsible for payments can save time and money, and possibly increase revenue, by asking vendors the right questions.

Table Of Contents


  • 1. Geography
    • In What Countries/Regions Do You Operate?
  • 2. Money
    • In What Currencies Do You Settle?
  • 3. Commerce
    • What Channels and Payment Types Do You Support?
  • 4. Cash Flow
    • What Is the Frequency of Settlement?
  • 5. Tracking and Reconciliation
    • What Operational Tools Do You Offer?
  • 6. Data
    • What Types of Processing Connections and Levels of Data Do You Support?
  • 7. Payment Integration
    • What Kind of Integrations Do You Offer?
  • 8. Security, Compliance and Fraud
    • What Types of Fraud Prevention and Security Tools Do You Offer
  • 9. Details, Details, Details
    • What SLAs Do You Support?
  • 10. Outsourcing
    • Do You Offer Managed Payment Services and What Specific Services Are Included?

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.