Gartner Research

Four Essential Categories to Assess When Outsourcing the Multisourcing Service Integrator Role

Published: 13 October 2016

ID: G00305174

Analyst(s): Jim Longwood , Gilbert van der Heiden

Summary

Outsourcing the multisourcing service integrator role is a critical decision for an organization delegating vendor management to a third party. Sourcing and vendor management leaders should use four categories of criteria to select an MSI that can optimally manage their hybrid IT services ecosystem.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Track Record in Delivering an MSI Service
  • Capability to Integrate Operations at the Service Desk Level
  • Ability to Support an Evolving Hybrid IT Services Ecosystem
  • Capability to Deliver and Manage an End-to-End Service

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