Gartner Research

Forecast Analysis: Consumer Communications Services, Worldwide, 3Q16 Update

Published: 11 October 2016

ID: G00300417

Analyst(s): Neha Gupta , Derek O'Donnell, Amanda Sabia , Stephanie Baghdassarian , Anthony Mullen


Consumer spending on communications services will grow at a compound annual growth rate of 1.8% through 2020, reaching $1.09 trillion. Reduced consumer confidence caused by the Brexit vote led us to lower our assumptions of the adoption rate of higher-usage data plans in the U.K.

Table Of Contents
  • Overview
  • Companion Documents

Forecast Data

  • Changes Made in the 3Q16 Forecast Update and Analysis
  • 3Q16 Forecast

Market Impact

  • The U.K.
  • Brazil
  • Saudi Arabia


  • Macroeconomics
  • CSP Pricing Strategies
  • Regulation
  • Consumer Purchase Preferences and Usage Behavior
    • Mobile Phone Services
    • Fixed Network Services — Broadband
    • Fixed Network Services — Voice

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