Gartner Research

2017 Planning Guide for Collaboration and Content

Published: 13 October 2016

ID: G00313008

Analyst(s): Guy Creese , Bill Pray , Kyle Davis , Darin Stewart


Technical professionals supporting collaboration and content face conflicting requirements from end users and the enterprise, and pressure to meet both sets of demands will grow in 2017. SaaS-driven digital workplace strategies can bridge the gap, but will impact how IT operates.

Table Of Contents

Collaboration and Content Trends

  • SaaS Will Play an Increasingly Central Role in IT's Application Portfolio
    • Planning Considerations
  • More Content Will Be Managed From the Cloud Using Hybrid, Multiplatform Solutions
    • Planning Considerations
  • Pressure Will Increase to Deliver Real-Time Communication and Collaboration From Cloud Services
    • Planning Considerations
  • The Adoption of Office 365 Will Force Enterprises to Change Their IT Practices
    • Planning Considerations

Setting Priorities

  • Focus on Enablement and Innovation
  • Align Around Subscription Services
  • Explore and Experiment
  • Relinquish Some Control

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