Gartner Research

Best Practices for Contracting and Managing Outsourced Software Factories

Published: 18 October 2016

ID: G00278103

Analyst(s): Luis Mangi


When outsourcing application development services, application leaders need to understand the dynamics of the application portfolio. They must harvest historical data about change requests and incidents, and use the right metrics to determine capacity needs and define baselines.

Table Of Contents
  • Key Challenges



  • Assess the Maturity of Your Application Organization
  • Evaluate Your Application Portfolio
  • Implement Demand Management and Estimate Your Application Development Capacity
  • Define Your Sourcing Strategy and Contractual KPIs/SLAs With Your Software Factories

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