Gartner Research

How Local Government CIOs Can Improve Mobile App Strategies

Published: 17 October 2016

ID: G00315117

Analyst(s): Bill Finnerty


Citizens expect to access and transact government services through easy-to-use, personalized mobile apps. To meet these expectations, and smooth the transition to digital government, government CIOs must ensure their mobile strategy is responsive, scalable, collaborative and sustainable.

Table Of Contents
  • Key Challenges


  • Bimodal Offers Alternatives


  • Adopt a Bimodal Approach to Promote Mobile Apps
  • Create Customer Journey Maps Inclusive of Mobile Apps
  • Increase Your Mobile App Production
    • Develop Policy Framework
    • Establish Mobile App Policies and Standards
    • Implement a Mobile-App-Services-Based Architecture
  • Review Your Mobile App Portfolio Regularly

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