Published: 17 October 2016
From Amazon Dash Buttons to FedEx telematics-based package tracking systems, the real-time nature of IoT opens up new ways of treating customers. We explore use cases, strategies and best practices for IT leaders deploying IoT to personalize customer experiences.
Analysts:
Ankush Jain, Bhavish Sood, Julian Poulter, Partha Iyengar
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