Gartner Research

Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs


We rate solutions that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other related functions. Target buyers are communications service provider CIOs.

Published: 17 October 2016

ID: G00293491

Analyst(s): Norbert Scholz , Jouni Forsman , Amresh Nandan

Table Of Contents

Market Definition/Description

  • Functional Footprint
    • Core Functionality
    • Adjunct Functionality

Magic Quadrant

  • Vendor Strengths and Cautions
    • Amdocs
    • AsiaInfo
    • Cerillion
    • Comarch
    • CSG International
    • Ericsson
    • FTS
    • Huawei
    • Infonova
    • Mahindra Comviva
    • Matrixx Software
    • Netcracker
    • Openet
    • Oracle
    • Redknee
    • Sterlite Tech (Elitecore)
    • SunTec
    • Tecnotree
    • Xius
    • ZTEsoft
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Changes From the 2015 Magic Quadrant
  • Key Findings

Market Overview

  • Vendors Not In the Magic Quadrant

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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