Gartner Research

What to Consider Before Upgrading Your Salesforce Sales Cloud or Service Cloud Lightning Edition

Published: 19 October 2016

ID: G00310973

Analyst(s): Adnan Zijadic , Jo Liversidge

Summary

Existing Salesforce subscribers often don't understand the financial impact of upgrading their Sales Cloud or Service Cloud edition. We highlight the differences between full edition upgrades and purchases of individual add-ons "a la carte," to show application leaders where they could save money.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Compare the Net Price of Add-Ons Bought "a la Carte" With That of a Proposed Edition Upgrade, to Identify Which Approach Is More Cost-Effective
  • Negotiate Aggressively on Salesforce's Proposed Upgrade Price, Especially If You Don't Switch to the Lightning UI, as Some Classic Features Aren't Yet Available in the New UI
  • Ask Your Salesforce Administrator to Activate New Features in the Repackaged Enterprise Edition or Unlimited Edition of Sales Cloud and Service Cloud, If These Are All You Need

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