Gartner Research

Toolkit: A Metrics Framework to Guide Digital Workplace Program Success

Published: 19 October 2016

ID: G00302169

Analyst(s): Gavin Tay , Carol Rozwell , Achint Aggarwal


IT application leaders responsible for digital workplace programs need metrics to track the progress and determine the success of their efforts. They should use this Toolkit as a template for selecting, tracking and communicating relevant metrics to the executive leadership and other stakeholders.

Table Of Contents

When to Use

Who to Use

Downloadable Attachments

Directions for Use

  • Step 1: Examine the Metrics Categories
  • Step 2: Select Metrics Based on Organizational Requirements
  • Step 3: Calculate Metrics
  • Step 4: Populate Metrics Results in the PPT Template for Communication to Stakeholders

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