Gartner Research

Five Questions I&O Leaders Should Ask Before Funding a DevOps Initiative

Published: 20 October 2016

ID: G00310132

Analyst(s): George Spafford , David Paul Williams


Because DevOps is a relatively new approach to IT service delivery, assessing the customer value of DevOps initiatives can be a challenge for I&O leadership teams. Here, we provide five questions to help I&O leaders better understand the business case for the proposed DevOps initiatives.

Table Of Contents
  • Key Challenges



  • What Is the Customer Value of the Proposal?
  • Why Does the Customer Need This?
  • Are the Relevant IT Stakeholders Collaborating?
  • What Are the Most Concerning Risks, and How Will They Be Mitigated?
  • Does the Proposal Demonstrate a High-Level Understanding of the Process Constraints?

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