Gartner Research

Predicts 2017: Automation Is the Heart of IT Service Providers' Drive to Improve Operational Effectiveness

Published: 21 October 2016

ID: G00316720

Analyst(s): Allie Young, Rob Addy , Bryan Britz , Gianluca Tramacere, Arup Roy , Susan Tan


Service providers that are seeking sustainable growth need to consider automation as a key investment area. However, although business unit leaders should proactively invest to exploit its potential, automation is not a "magic bullet" that, by itself, will provide either customer loyalty or success.

Table Of Contents


  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

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