Gartner Research

Five Dimensions Lead to Successful Supply Chain Performance Management and Metrics

Published: 27 October 2016

ID: G00318831

Analyst(s): Debra Hofman


Supply chain leaders can manage end-to-end supply chain performance by focusing on five dimensions: governance, process, people/culture, technology and metrics. Use these dimensions to ensure you have the capabilities needed to set the right supply chain goals and monitor their execution.

Table Of Contents



  • Governance: Architect an Integrated Governance System
  • Process: Strive for "Conscious Excellence"
  • People/Culture: Engage in Healthy Debate to Improve Performance
  • Technology: Use Increasing Automation to Support End-to-End Decisions
  • Metrics: Focus on the Metrics That Support Decisions, Increase Robustness and Extend Footprint

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