Gartner Research

Four Actions Government CIOs Should Take to Maintain or Regain Trust After a Digital Government Failure

Published: 28 October 2016

ID: G00317611

Analyst(s): Dean Lacheca


The public failure of a major digital government project can result in the slowdown or outright cancellation of entire programs. This research identifies four areas government CIOs must be actively working on to build resilience within agency leadership and inspire confidence in their programs.

Table Of Contents
  • Key Challenges



  • Use a Digital Leadership Program to Build Resilience and Digital Acumen
  • Implement a Shared Digital Government Strategy and Continuous Delivery Practices to Sustain Momentum
  • Work Transparently, Communicating Openly on Progress, Successes and Setbacks
  • Take a Proactive, Enterprise-Level View on Risk Management Practices to Ensure They Reflect the Current Risk Appetite

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