Gartner Research

IGA Best Practices: Standardize Approval Workflows for Access Requests

Published: 24 October 2016

ID: G00274752

Analyst(s): Brian Iverson


Workflow is a crucial part of a transition from manual processes to automation with IGA products, but politics often impede efforts to standardize approval workflows. Security and risk management leaders should adopt a simplified, adaptive workflow pattern to succeed with changes to a key process.

Table Of Contents
  • Key Challenges



  • Standardize Approval Workflows by Adopting a Four-Stage Administrative Policy Enforcement and Request Approval Framework
    • Drive Workflow Actions Based on Metadata
    • Establish Robust Exception Handling
  • Minimize the Perceived Impact of Process Changes
  • Monitor Approval Workflows for Access Requests Using Appropriate Metrics

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