Gartner Research

Market Guide for Finance and Accounting Business Process Outsourcing Service Providers

Published: 25 October 2016

ID: G00309394

Analyst(s): Cathy Tornbohm

Summary

This Market Guide highlights vendors that supply at least three F&A subprocesses. Sourcing and vendor management leaders can use it to support their CFO and IT executives in identifying BPO providers for accounts payable, accounts receivable and record-to-report BPO and BPaaS services.

Table Of Contents

Market Definition

Market Direction

  • Two Types of BPaaS Adoption: Finance Point Solutions and Entire F&A Suites
  • Implementing Process Automation to Improve Predictability and Decrease Total Cost of Process
  • Change Management Is a Must for Successful Adoption
  • Contracts Must Move to a Mix of Labor, Transaction and Business Outcome to Drive Optimal Internal and External Behaviors

Market Analysis

Representative Vendors

Market Recommendations

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.