Gartner Research

Market Guide for Finance and Accounting Business Process Outsourcing Service Providers

Published: 25 October 2016

ID: G00309394

Analyst(s): Cathy Tornbohm


This Market Guide highlights vendors that supply at least three F&A subprocesses. Sourcing and vendor management leaders can use it to support their CFO and IT executives in identifying BPO providers for accounts payable, accounts receivable and record-to-report BPO and BPaaS services.

Table Of Contents

Market Definition

Market Direction

  • Two Types of BPaaS Adoption: Finance Point Solutions and Entire F&A Suites
  • Implementing Process Automation to Improve Predictability and Decrease Total Cost of Process
  • Change Management Is a Must for Successful Adoption
  • Contracts Must Move to a Mix of Labor, Transaction and Business Outcome to Drive Optimal Internal and External Behaviors

Market Analysis

Representative Vendors

Market Recommendations

Gartner Recommended Reading

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