Gartner Research

Market Trends: CSP Digital Transformation Plan — Key Focus Areas

Published: 27 October 2016

ID: G00295658

Analyst(s): Gyanee Dewnarain


Communications service providers have different starting points for their digital transformation, depending on the company's maturity, strategic positioning and corporate aspirations. This research helps CSP technology business unit leaders plot a transformation path across key functional areas.

Table Of Contents


Market Trend

  • Innovation Models: Embrace an Outside-In Approach to Innovation
    • CSPs Drive Innovation Internally by Tapping Into Their Existing Employee Base
    • CSPs Use Co-creation Initiatives to Showcase Their Digital Capabilities to Customers
    • Recommendations for CSP Technology BU Leaders on Innovation Models
  • Digital Customer Engagement: Adopt a Digital-First Strategy for Customer Engagement
    • The Seven Pillars of a Digital-First Customer Engagement Strategy
    • Recommendations for CSP Technology BU Leaders on Digital Customer Engagement
  • Cultural Transformation: Identify the Traits of a Digital Business and Develop a Destination Roadmap
    • Recommendations for CSP Technology BU Leaders on Cultural Transformation
  • Network and IT Transformation: Re-evaluate Your Technology Strategy, Operating Model and Organizational Structure to Realize the Benefits of Convergence
    • Implications for CSPs When Converging Network and IT
    • Recommendations for CSP Technology BU Leaders When Converging Network and IT
  • Network Transformation: Virtualization and Software-Defined Networking Increase Network Efficiency, Scalability and Agility
    • Recommendations for CSP Technology BU Leaders Relating to Network Transformation
    • IT Transformation Is Critical to Deliver Digital Experiences, Processes Automation and Partner Ecosystems
    • Recommendations for CSP Technology BU Leaders Relating to IT Transformation
  • KPIs and Metrics: Constantly Measure Progress Against Digital Goals
    • Recommendations for CSP Technology BU Leaders on Digital KPIs and Metrics

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