Gartner Research

Forecast Overview: IT Operations Management, Worldwide, 2016

Published: 27 October 2016

ID: G00311466

Analyst(s): Laurie Wurster , Federico De Silva


Digital business requires IT organizations to run like a business. Tools that streamline, automate and increase productivity plus optimize cost are necessary to enable agile environments. ITOM product strategists need to focus on initiatives driving purchases as well as identify new decision makers.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • End-User Trends
  • Technology Provider Trends

Foundational Assumptions

  • Demand (End User) Assumptions
    • Purchase Style
    • Functional Extension
    • Replacement Purchase Style
  • Supply (Provider) Assumptions
    • Business and Technology Roadmaps
    • Hardware and Software Technology Innovation

Market Model or Methodology

  • Forecast Components
    • Traditional License Forecast
    • Cloud Forecast
    • Subscription/Hosted Forecast
    • Open-Source Software Forecast
    • ITOM Revenue Forecast
  • Negotiated Factors
    • Price and Maintenance
  • Demand-Side Influencing Factors
    • Company and Unit Adoption
    • Purchase Style
    • Functional Expansion
    • Unit Expansion
    • Replacement
    • Buyer Behavior
  • Supply-Side Influencing Factors
    • Hardware and Software Technology Innovation
    • Technology Roadmaps
    • Product Design and Pricing

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