Gartner Research

How a Business Process Competency Center Can Accelerate Process Improvement

Published: 28 October 2016

ID: G00315911

Analyst(s): John Dixon, Michele Cantara, John Johnson


To improve supply chain performance, chief supply chain officers must embrace new business processes and find the right balance among best practices, process stability, innovation and process agility. This research identifies how a business process competency center can help.

Table Of Contents


  • Business Process Competency Centers Can Help Organizations Improve Agility and Decision Making
  • BPCCs Can Help Communicate Goals Through the Entire Supply Chain
    • Take-Aways

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