Gartner Research

Report Highlight for Market Insight: Building a Customer Experience Management Strategy to Support CSP Digital Business

Published: 31 October 2016

ID: G00318950

Analyst(s): Charlotte Patrick, Neil Osmond

Summary

Customer experience management remains a priority for CSPs, and it will be impacted by their approach to digital business. This research gives technology strategic planners insight into three future CEM directions that are dependent on their choice of digital strategy.

Table Of Contents

Objective

Report Highlight

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