Gartner Research

Company Profile: Microsoft Services Organization

Published: 28 November 2001

ID: G00102291

Analyst(s): Bob Igou

Summary

Microsoft is now 15th in terms of software support and maintenace services. What are the strategies guiding the company, its partners and competitors in this field?

Table Of Contents
  • Executive Summary
    • Study Objectives
    • Methodology
    • Company Highlights and Key Findings
    • Conclusions
    • Gartner Dataquest Recommendations
  • Company Overview
    • Company Statistics — Microsoft
    • Recent Major Services Related Acquisitions and Alliances
    • Company Mission
    • Business Leadership Team
    • Microsoft Brand
    • Services Mission Statement
    • Competitive Differentiators
    • Services Goals and Strategy
  • Microsoft Services — Organization and Financial Performance
    • Microsoft Services Organization
    • IT Services Financial Analysis
  • Service Portfolio
    • Microsoft Alliance Support
    • Microsoft Premier Support
    • Microsoft Professional Support
    • Microsoft Personal Support
    • Detailed Support Offerings
    • Changes in Support Offerings
  • Service Delivery
    • Service Delivery
    • Partnership and Alliances
    • Service Partner Provider Offerings
    • Windows 2000 Datacenter Server Support
    • Localization of Support Knowledge Bases
    • Customer Support Web Site Development
  • Sales and Marketing
    • Sales Strategy
    • Customer Segment and Partner Strategy
  • Skills and Resources
    • Intellectual Capital
  • Gartner Dataquest Perspective
    • Conclusions
    • Future Directions
    • Gartner Dataquest Recommendations
  • Microsoft Support Offerings

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