Gartner Research

ArcBest Revamps IT Processes to Meet the Digital Challenge

Published: 31 October 2016

ID: G00319540

Analyst(s): Chris Howard , Jan-Martin Lowendahl , Andy Rowsell-Jones , Tomas Nielsen


ArcBest had a decades-old departmentalized IT structure, with technology employees assigned to business departments. To meet the digital challenge, the company reorganized personnel to cover critical business functions as well as innovation and IT infrastructure.

Table Of Contents

Case Study

  • Collaborating With the Business Side
  • Having Lunch With the Business

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