Gartner Research

Critical Capabilities for BPM-Platform-Based Case Management Frameworks

Published: 03 November 2016

ID: G00291102

Analyst(s): Janelle Hill , Rob Dunie


Case management frameworks built on business process management platforms help application leaders deploy case handling applications and offer an alternative to specialized case management applications and custom coding. We evaluate 13 products providing the capabilities needed for four use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • AINS
    • Appian
    • Column Technologies
    • Dell EMC
    • DST Systems
    • Eccentex
    • Hyland
    • IBM
    • Lexmark (Kofax)
    • MicroPact
    • Newgen Software
    • OpenText
    • Pegasystems
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Adaptive Case Handling
    • Content Interaction
    • Case Worker Collaboration
    • Integration and Interoperability
    • Data Capture and Output Management
    • Out-of-the-Box Components
    • Intelligent Upgrades
    • Role-Based User Experience
    • Role-Appropriate Analytics
  • Use Cases
    • Investigative
    • Incident and Crisis Management
    • Service Delivery
    • Process Through Decision
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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