Gartner Research

Solution Path for Achieving IT Service Continuity and DR Success

Published: 10 November 2016

ID: G00315382

Analyst(s): Lowell Shulman , Werner Zurcher, Matthew Brisse


Technical professionals focusing on IT infrastructure architectures must leverage technology to transform IT service continuity and DR practices both on-premises and in the cloud. This Solution Path details steps to ensure IT services remain available or can be quickly resumed after a disaster.

Table Of Contents

Problem Statement

Solution Path Diagram

Solution Path

  • Step 1.0: Perform Prework
    • Step 1.1: Define ITSC and DR Goals and Gain Executive Management Support
    • Step 1.2: Form Separate BCM and IT DRM Teams
    • Step 1.3: Engage Business Units and Key Partners
  • Step 2.0: Analyze and Plan
    • Step 2.1: Conduct a BIA, Involving Business Units and Leaders
    • Step 2.2: Perform Risk Assessments
    • Step 2.3: Define IT Service and Infrastructure Criticality Tiers
    • Step 2.4: Define IT Service Continuity and Develop a DR Strategy
    • Step 2.5: Develop or Update IT Service Continuity and DR Plans
  • Step 3.0: Design and Implement ITSC and DR Measures
    • Step 3.1: Build More-Resilient IT Capabilities
    • Step 3.2: Select Data Center Locations
    • Step 3.3: Leverage Virtualization and IT Automation
    • Step 3.4: Leverage the Cloud
    • Step 3.5: Design and Implement Data Protection Methods
  • Step 4.0: Run Recovery Exercises, Building Confidence in the DR Plans and Procedures
    • Step 4.1: Perform "Evolutionary" DR Testing and Report the Gaps
    • Step 4.2: Report Gaps; Track and Escalate Their Resolution
    • Step 4.3: Build Resiliency Improvement Into Organizational Culture
    • Step 4.4: Return to Step 2.0 and Repeat

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