Published: 07 November 2016
Analyst(s): Olive Huang , Michael Maoz , Jim Robinson , Jenny Sussin , Jim Davies , Nadine LeBlanc , Brian Manusama
Over the next few years, using analytics and AI to deliver greater relevancy in customer support interactions will be key to customer excellence. Our research helps application leaders respond to the rapid evolution in uncovering customer insight, delivered increasingly via mobile customer service.
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