Gartner Research

Technology Decisions Are Key to Enabling CRM Strategies

Published: 13 December 2001

ID: G00103193

Analyst(s): Jeff Comport , John Radcliffe

Summary

To meet CRM technology needs, enterprises have to make far-reaching decisions on sourcing applications, designing or buying into architectural constructs and standards and choosing styles of application integration.

Table Of Contents
  • Key Issues

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