Gartner Research

Bridge Your Innovation Delivery Gap Through Joint Ownership With Your Service Provider

Published: 08 November 2016

ID: G00315513

Analyst(s): David Groombridge , Alan Stanley


Digital agility and cost optimization are driving the need to hold service providers to their innovation promises. To deliver innovation, sourcing and vendor management leaders must define direction, use incentives for innovation delivery in contracts and drive change working with service providers.

Table Of Contents
  • Key Challenges



  • Set an Inspirational Direction for Your Service Providers
    • Recommendations for Sourcing Executives:
  • Incentivize Service Providers for Innovation Delivery Through Contracts
    • Take Three Actions to Ensure Innovation Delivery
    • Recommendations for Sourcing Executives:
  • Use Governance to Enable the Change in Driving Innovation Delivery
    • Recommendations for Sourcing Executives:

Case Study

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