Gartner Research

Midmarket Context: '3Q16 Magic Quadrant for IT Service Support Management Tools'

Published: 10 November 2016

ID: G00310445

Analyst(s): Rich Doheny


The vendor landscape for ITSSM tools that target the midmarket is large, and it's saturated with a high level of commoditization and little differentiation among core components of the products. Midmarket infrastructure and operations leaders need to determine the optimal fit for their environments.

Table Of Contents

Market Differentiators

Considerations for Technology and Service Selection

Notable Vendors

  • Atlassian
  • BMC
  • Dell Software
  • Freshdesk
  • ManageEngine
  • Samanage
  • ServiceNow
  • SunView Software
  • SysAid
  • TOPdesk

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