Gartner Research

Three Tips on How to Select Field Service Management Vendors

Published: 14 November 2016

ID: G00317731

Analyst(s): Jim Robinson

Summary

When compiling field service vendor shortlists, slick marketing and generic "top 10" comparisons can cause application leaders in IT to miss organizational differentiators that impact which vendors or combinations of vendors to evaluate. Use this research to identify qualifiers that narrow the list.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Identify the Nature of Service Your Technicians Provide
  • Identify Existing Integrations Between FSM Software and Systems of Record
  • Identify the Industries and Geographies You Will Deploy Into, Then Bring Everything Together

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