Gartner Research

Establish a Customer Operations Review Meeting to Drive Value and Cross-Functional Alignment

Published: 15 November 2016

ID: G00317174

Analyst(s): Beth Coppinger

Summary

Supply chain leaders who are looking to improve customer service in consumer products can drive cross-functional alignment and increase value delivery by implementing a customer operations review meeting. Use this research to understand the setup, audience, agenda and key outputs of the COR meeting.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create a COR to Monitor Execution Against Customer-Specific Supply Chain Strategies and Drive Alignment
    • Inputs
    • Outputs
  • Establish Clear Ground Rules Governing the Setup and Operating Principles of the COR Meeting
    • Setup
    • Operating Principles
  • Set a Consistent Agenda, and Establish and Track Actions That Improve Customer Results
    • Customer Results First
    • Commercial/Customer Service KPIs
    • Customer Supply Chain Collaboration Project
    • Actions and Next Steps

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.