Gartner Research

Establish a Customer Operations Review Meeting to Drive Value and Cross-Functional Alignment

Published: 15 November 2016

ID: G00317174

Analyst(s): Beth Coppinger


Supply chain leaders who are looking to improve customer service in consumer products can drive cross-functional alignment and increase value delivery by implementing a customer operations review meeting. Use this research to understand the setup, audience, agenda and key outputs of the COR meeting.

Table Of Contents
  • Key Challenges



  • Create a COR to Monitor Execution Against Customer-Specific Supply Chain Strategies and Drive Alignment
    • Inputs
    • Outputs
  • Establish Clear Ground Rules Governing the Setup and Operating Principles of the COR Meeting
    • Setup
    • Operating Principles
  • Set a Consistent Agenda, and Establish and Track Actions That Improve Customer Results
    • Customer Results First
    • Commercial/Customer Service KPIs
    • Customer Supply Chain Collaboration Project
    • Actions and Next Steps

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