Gartner Research

Improve Your Quality Assurance When Using SaaS

Published: 16 November 2016

ID: G00318785

Analyst(s): Christian Hestermann , Joachim Herschmann , Thomas Murphy


Many organizations expect that consuming SaaS will help reduce cost of ownership and time to value. However, SaaS customers often lose control over when changes are deployed to their users, so application leaders must improve their quality assurance efforts to minimize business disruptions.

Table Of Contents
  • Key Challenges



  • Understand the Costs and Benefits
  • Don't Lose Quality Assurance Control
  • Ensure Compliance
  • Automate Regression Tests and Continually Monitor Applications
  • Leverage Cloud Testing Tools and Services
  • Be Even More Diligent When Using Application PaaS
  • Take Ownership of Change Discovery and Defect Management
  • Conclusion

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.