Gartner Research

Improve Your Quality Assurance When Using SaaS

Published: 16 November 2016

ID: G00318785

Analyst(s): Christian Hestermann , Joachim Herschmann , Thomas Murphy

Summary

Many organizations expect that consuming SaaS will help reduce cost of ownership and time to value. However, SaaS customers often lose control over when changes are deployed to their users, so application leaders must improve their quality assurance efforts to minimize business disruptions.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand the Costs and Benefits
  • Don't Lose Quality Assurance Control
  • Ensure Compliance
  • Automate Regression Tests and Continually Monitor Applications
  • Leverage Cloud Testing Tools and Services
  • Be Even More Diligent When Using Application PaaS
  • Take Ownership of Change Discovery and Defect Management
  • Conclusion

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