Gartner Research

Predicts 2017: The Future State of Business Process Services and Outsourcing

Published: 18 November 2016

ID: G00316370

Analyst(s): Cathy Tornbohm , TJ Singh

Summary

The growing acceleration of digital, automation and analytics services is rapidly changing the fabric of business process services and outsourcing. Business process service leaders must capitalize on this change and take advantage of opportunities identified by these predictions.

Table Of Contents

Analysis

  • What You Need to Know
  • Strategic Planning Assumptions
    • Theme 1: The Implications of Business Outcome in Business Process Services and Outsourcing
    • Theme 2: The Impact of Digital and Automated Service on the BPS Industry Composition and Structure
  • A Look Back

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client