Gartner Research

Predicts 2017: The Future State of Business Process Services and Outsourcing

Published: 18 November 2016

ID: G00316370

Analyst(s): Cathy Tornbohm , TJ Singh


The growing acceleration of digital, automation and analytics services is rapidly changing the fabric of business process services and outsourcing. Business process service leaders must capitalize on this change and take advantage of opportunities identified by these predictions.

Table Of Contents


  • What You Need to Know
  • Strategic Planning Assumptions
    • Theme 1: The Implications of Business Outcome in Business Process Services and Outsourcing
    • Theme 2: The Impact of Digital and Automated Service on the BPS Industry Composition and Structure
  • A Look Back

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