Gartner Research

Market Insight: Drive a Market Differentiator With AI-Driven Forward Pricing for Infrastructure Outsourcing

Published: 14 November 2016

ID: G00318738

Analyst(s): Fred Ng, David Ackerman


Infrastructure outsourcing buyers will expect lower pricing each year from AI/automation activity, possibly conflicting with providers' hope for margin expansion. Technology product management leaders must balance the AI benefits of speed and quality with lower forward pricing for the buyer.

Table Of Contents


Background and Context

  • Pricing Pressures

The Impact

  • Manage and Pace Automation Rollouts
  • Address Poor Practice of Cost-of-Living Adjustment Clauses That Are Contrary to Historical IT and Anticipated AI-Impacted Pricing Trends
  • Understand the Level of Cost Reduction to Project Forward Pricing in the Contract
  • Cost Savings From Automation
  • Drive Contract Capability and Practice Modernization With the Future Impact of Lower Costs and Pricing


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.