Gartner Research

Critical Capabilities for Horizontal Portals

Published: 15 November 2016

ID: G00297496

Analyst(s): Jim Murphy , Gene Phifer , Gavin Tay , Magnus Revang


Selecting horizontal portal software remains difficult because of the expanding scope and increasing overlap among related product categories and vendors. Application leaders responsible for portal initiatives must identify and exploit the capabilities that matter most in support of business goals.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Adobe
    • Backbase
    • Drupal
    • Episerver
    • Hippo
    • IBM
    • Jahia
    • Kentico
    • Liferay
    • Microsoft
    • OpenText
    • Oracle
    • Salesforce
    • SAP
    • Sitecore
    • Squiz
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Analytics and Optimization
    • Architecture and Development
    • B2B: Transaction & Commerce Support
    • B2C: User Experience Management
    • B2E: Collaboration and Knowledge
    • Cloud Capability
    • Content Management
    • Integration and Interoperability
    • Mobility and Multichannel Support
    • Navigation, Search and Discovery
    • Personalization & Context Awareness
    • Targeting and Access Control
    • Usability
  • Use Cases
    • B2B: Partner and Supplier Portals
    • B2C: Portals for Marketing, E-Commerce, Support
    • B2E: Digital Workplace
    • Portal as a Common Architectural Framework
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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