Gartner Research

Market Guide for Salesforce Service Providers

Published: 17 November 2016

ID: G00294276

Analyst(s): Patrick Sullivan, Frances Karamouzis

Summary

Salesforce continues to be the highest growth large CRM software vendor. The partner ecosystem for implementation services has rapidly expanded to more than 800 providers. Sourcing managers can leverage this Market Guide in their evaluation and selection of Salesforce partners.

Table Of Contents

Market Definition

Market Direction

  • Large, Fragmented and Diverse Partner Ecosystem
  • Scope, Scale and Skills Needed for Salesforce Deals Demand More Diligence
  • Shift in Service Provider Investments

Market Analysis

  • Use a Structured Approach to Evaluate and Select an Implementation Partner
  • SaaS Implementations Emphasize the Need for Speed
  • Selection Criteria for Your Salesforce Services Provider Evaluation

Representative Providers

Methodology

Market Recommendations

Gartner Recommended Reading

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