Gartner Research

Improving the Total Experience of Ownership Is Imperative for Software System Design

Published: 18 November 2016

ID: G00307783

Analyst(s): Andy Kyte


A software system is an intangible asset with many stakeholders, and one of an application leader's primary duties is to ensure that the ever-changing wants and needs of all those stakeholders are respected throughout the system's life. Measuring and enhancing the TXO is essential.

Table Of Contents
  • Key Challenges



  • Identify All Stakeholders and Their Needs
  • Manage the Technical Debt Created by Constraints and Compromises
  • Assess the TXO of Existing Software Systems
  • Conclusion

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